Shipping Policy

At Deals Road BMX Ride Store, we’re committed to getting your BMX and road bike components to you quickly and ensuring you’re completely satisfied with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We stand behind the quality of our BMX and road bike components. If you’re not completely satisfied with your purchase of handlebars, shifters, tires, or other cycling gear, we offer a simple returns process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

• Item must be unused and in the same condition as received
• Item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Saddles & Seats – Due to hygiene concerns if installed or used
• Tires – If mounted or showing signs of use

Any items not in their original condition or damaged due to misuse cannot be returned.

How to Initiate a Return or Exchange

Step 1: Contact Our Rider Support Team

Email us at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

• Return authorization number
• Return shipping instructions
• Any special instructions for your specific items

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all accessories. Ship to:

Deals Road BMX Ride Store – Returns
530 Pearl Street
Sacramento, US 95826

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method
• Exchanges: Your replacement item will be shipped within 1-2 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Details

Refunds will be issued to the original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
• PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective BMX or road bike component:

1. Contact us immediately at [email protected]
2. Include photos of the damage or defect
3. We’ll arrange for a replacement or refund at no additional cost to you