At Deals Road BMX Ride Store, we stand behind the quality of our BMX and road bike components. If you’re not completely satisfied with your purchase of handlebars, saddles, tires, or other cycling gear, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Saddles & Seats – Due to hygiene concerns, we cannot accept returns on any saddles or seats that have been installed or used
  • Tires – Once mounted or showing signs of use
  • Any items not in their original condition or damaged due to misuse

How to Initiate a Return or Exchange

Follow these simple steps:

Step 1: Contact Our Rider Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Rider Support Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: [Product Name(s)] Reason: [Brief explanation] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging and include all accessories. Ship to:

Deals Road BMX Ride Store – Returns
530 Pearl Street
Sacramento, US 95826

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Your replacement item will be shipped within 1-2 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Details

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective BMX or road bike component:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or refund at no additional cost to you

Rider Satisfaction Guarantee

We’re passionate cyclists too, and we want you to love every component you purchase from us – whether it’s handlebars for your BMX or shifters for your road bike. If you have any concerns about your purchase, our Rider Support team is here to help make it right.

For any questions about our returns and exchanges policy, contact us at [email protected].