Welcome to the Deals Road BMX Ride Store FAQ page! Here you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, feel free to contact our Rider Support team at [email protected].
About Our Store
What kind of products do you sell?
We specialize in BMX and road bike components and accessories including BMX bikes, handlebars, road bikes, saddles & seats, shifters, and tires. Our focus is on providing quality cycling gear for riders who want to upgrade their ride.
Who is your typical customer?
Our store caters to BMX enthusiasts and road cyclists worldwide who value both performance and affordability. Whether you’re a competitive rider or a weekend warrior, we’ve got the gear to help you ride more and spend less.
Product Questions
How do I know which bike components will fit my bike?
All our product listings include detailed specifications. For BMX parts, most components are standardized, but we recommend checking measurements if you’re unsure. For road bike components, pay attention to compatibility notes regarding groupsets and frame standards.
Do you sell complete bikes or just components?
We offer both complete BMX bikes and individual components for BMX and road bikes. This allows riders to either buy a ready-to-ride bike or customize their existing setup with our selection of high-quality parts.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding select remote regions in Asia. Our global delivery network ensures BMX and road cyclists everywhere can access our products.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch with full tracking
- Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
How can I track my order?
For both shipping methods, you’ll receive tracking information via email once your order is dispatched. Our Standard Shipping option includes detailed tracking through DHL or FedEx’s systems.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. When you pay by credit card, your information is processed through our secure payment gateway. PayPal transactions are handled entirely by PayPal’s secure system.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Just contact our Rider Support team at [email protected] to initiate the process. Items must be in original, unused condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact & Support
How can I contact customer service?
Our Rider Support team is available via email at [email protected]. We typically respond within 24 hours on business days. Our physical address is 530 Pearl Street, Sacramento, US 95826, though we don’t offer in-store pickup at this location.
Do you offer product advice or recommendations?
Absolutely! Our team includes experienced riders who can help you choose the right components for your needs. Email us with details about your bike and riding style, and we’ll suggest the best options from our selection.
Remember our promise: “Ride more. Spend less.” From our warehouse to your doorstep, we’re committed to getting you the gear you need to enjoy the ride!